Privacy Policy

1. Introduction

AVA Traders ("we", "us", "our") operates this website and our showroom at Padmabati Complex, #3068/10236, Puri Bypass Road, Badagada, Bhubaneswar - 751018, Odisha, India. This Privacy Policy explains what information we collect when you use our website or interact with us, and how that information is used.

2. Information We Collect

• Contact details you submit through enquiry forms — name, phone number, email address, and message content.
• Communication records when you contact us via phone, WhatsApp, or email.
• Basic usage data such as pages visited and browser type, collected through standard analytics tools.

3. How We Use Your Information

• To respond to product enquiries and callback requests.
• To process orders, arrange delivery, and provide after-sales support.
• To improve our website and product catalogue based on usage patterns.
• We do not sell or rent your personal information to third parties.

4. WhatsApp and Phone Communication

When you contact us via WhatsApp or phone, standard terms of those platforms and your telecom provider apply. We use the number you contact us from solely to respond to your enquiry and provide order updates, unless you ask us not to.

5. Data Retention

We retain enquiry and order-related information for as long as necessary to fulfil the purpose it was collected for, and as required by applicable Indian law for record-keeping.

6. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at info@avatraders.in or +917008636254.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

8. Contact Us

For any privacy-related questions, reach us at info@avatraders.in or visit our showroom at Padmabati Complex, #3068/10236, Puri Bypass Road, Badagada, Bhubaneswar - 751018, Odisha, India.